Fakta om udbudet
Udbyder
Danske Spil A/S
Vindere
PAM — Player Account Management
(15.01.2016)
Scientific Games International GmbH
Klitschgasse 2-4
1130 Vienna
PAM - Player Account Management Solution and services.
Danske Spil A/S
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
Danske Spil A/S
64011715
Korsdalsvej 135
2605 Broendby
DENMARK
Internet address(es):
General address of the contracting authority: http://www.danskespil.dk
Address of the buyer profile: http://eu.eu-supply.com/ctm/Supplier/CompanyInformation/Index/62993
Electronic access to information: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144669&B=DS
Electronic submission of tenders and requests to participate: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144669&B=DS
Further information can be obtained from: Rambøll Management Consulting A/S
Hannemanns Allé 53
For the attention of: Claus Gulholm-Hansen Krüger
2300 Copenhagen S
DENMARK
Telephone: +45 51617903
E-mail: cghk@ramboll.com
Internet address: http://www.ramboll-management.dk
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Broendby.
NUTS code DK012
The key elements in the PAM Solution are to support customer profiles, player accounts/wallets including in- and outgoing payments, game transactions, fraud detection and reconciliation functions, a backend administration interface, a reporting function, and a number of industry specific functionalities, e.g. responsible gaming, integration with third party game providers, etc. The supplier will be responsible for implementing the new PAM Solution and the subsequent delivery of IT operations, maintenance and support. The PAM Solution is required to support multiple sales channels including web, mobile and retailers for customers in Denmark, Greenland and the Faroe Islands. Furthermore the PAM Solution is expected to be required to integrate to payment modules, banks as well as certain unique systems in Denmark, including the Danish Civil Registration System and the national responsible gaming database (ROFUS).
The purpose of the contract put up for tender is to replace Danske Spil's current PAM system delivered by Betware, which was implemented in 2002; however the current PAM system is hosted and operated in-house and is supported and maintained both internally and by external suppliers.
Focus of the contract is expected primarily to encompass the following deliverables and services:
1. Delivery of a PAM Solution supporting Danske Spil's customers and back-office functions, while meeting standards for security, transaction history and controls (e.g. reconciliation) as required when dealing with financial transactions and balances.
2. Implementation, including testing, of the PAM Solution by methods minimizing the risk of downtime and lost revenue.
3. IT operations services, maintenance and support of the PAM Solution.
4. Integration with Danske Spil's games which are delivered by different providers, including among others Number Games, Bingo, Casino, Sports Book.
5. Integration between the PAM Solution and third party systems, such as payment modules, banks as well as certain systems unique to Denmark, e.g. the Danish Civil Registration System and the national responsible gaming database (ROFUS).
6. Integration between the PAM Solution and Danske Spil‘s Marketing Management System and Affiliate Management System.
7. Ability for the PAM Solution to export data to Danske Spil‘s other systems such as dataware house (for Business Intelligence and CRM purposes) and call center system.
Furthermore the tender documents are expected to include terms and requirements to make it possible for a player to have more than one profile, wallet etc.
Furthermore the tender documents are expected to encompass requirements to the Supplier's and the PAM Solution's certification according to the Danish Gambling Authority's Certification Programme.
A further description of scope and requirements will follow from the tender documents.
The contract will contain elements of both a public contract and a framework agreement, since the contract will include both the supplier‘s obligation to deliver the above, as well as an element of a framework agreement by terms entitling the contracting authority to make further purchases and acquisitions of the contract‘s services and supplies within the contract period.
As described in section II.2.2 the tender includes 4 options. It should be noted that all options must be included in the proposal.
72000000, 72200000, 72212100, 72250000, 72300000, 72416000, 72514000
Furthermore the PAM Solution shall be able to handle Danske Spil's expected transaction load, as Danske Spil in peak hours in 2014 had up to 28 000 transactions per hour. The total number of transactions in 2014 was close to 50 000 000 and the PAM Solution will have close to 1 000 000 registered users.
Refer also to content in section II.1.5).
Description of these options: 1. The term of the contract may be prolonged 2 times by 1 year.
2. Player Frontend – Graphical User Interface for player facing functionalities in the PAM Solution by which the player interacts with the PAM Solution.
3. API for the Danske Spil's administrative interface for all Danske Spil facing functionalities, by which Danske Spil accesses the PAM Solution.
4. Subscription Service. A subscription service engine, allowing players to set up automatic purchasing of selected games, on a regular basis, including integration with Danish payment providers.
Number of possible renewals: Range: between 1 and 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
Section III: Legal, economic, financial and technical information
A draft solemn declaration can be downloaded from the electronic tender system ‘EU-supply', cf. section IV.3).
The solemn declaration must not be dated earlier than 6 weeks before the time limit for request for participation in IV.3.4).
As an alternative to a solemn declaration a report from the Danish Business Authority (in Danish: ‘Erhvervsstyrelsen') may be submitted. Foreign candidates submitting an equal report from their country‘s corresponding authority should also submit a solemn declaration regarding obligations in Denmark.
If a request to participate is submitted from a group of candidates, each candidate must submit the abovementioned documentation.
2) Statement of the candidate‘s equity ratio for the latest 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these equity ratios is available. The equity ratio must be calculated according to the following: Equity ratio = (total equity/total assets) x 100.
The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for the declaration of economic and financial ability
The required information should be provided for each legal entity in a consortium or group of legal entities.
If the candidate is relying on other entities (e.g. subcontractors or entities within the same group, including parent companies, affiliates or subsidiaries), the candidate must demonstrate that the candidate can fully possess the resources needed to execute the contract pursuant to Public Procurement Directive Art. 47, paragraph. 2. This can be done by declaration or by presenting documentation of these entities agreeing to provide the necessary resources. If not presented, the contracting authority will not put emphasis on the other entities. The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for documenting that the candidate can fully possess the resources necessary, relying on the capacities of other entities.
1) A list of the candidate‘s customer references for previous deliveries of solutions corresponding and related to the PAM Solution encompassed by this tender, cf. section II.1.5, for the last 3 years available.
The list should include:
— Customer name (name of the contracting party)
— Date of commencement and expiry of each contract
— A description of the deliverables, functionalities and service operations in relation to the description of the contract, cf. section II.1.5 above.
The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for the declaration of technical capacity.
uld be provided for each legal entity in a consortium or group of legal entities.
If the candidate is relying on the capacities of other entities (e.g. subcontractors or entities within the same group, including parent companies, affiliates or subsidiaries), the candidate must demonstrate that the candidate can fully possess the resources needed to execute the contract pursuant to Public Procurement Directive Art. 48, paragraph. 3. This can be done by declaration or by presenting documentation of these entities agreeing to provide the necessary resources. If not presented, the contracting authority will not put emphasis on the other entities. The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for documenting that the candidate can fully possess the resources necessary, relying on the capacities of other entities.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: Selection of candidates, who will be asked to participate in the tender, will be based upon the choice of candidates who:
A) Has documented the best economic performance, cf. section III.2.2.
B) Has demonstrated the best and most relevant references (technical capacity), cf. section III.2.3.
B) is weighted higher than A).
Section VI: Complementary information
Estimated timing for further notices to be published: When the current contract expires or is terminated.
1) This tender is held as an electronic tender via the tender system, ‘EU-supply'. All inquiries must be made through this system. To participate in the tender the candidate must be registered with the EU-Supply. Use the following link for registration and enrolment procedures: https://www.eu-supply.com/ds.asp
2) Candidates may only submit one application for pre-qualification.3) This is a restricted tender, which means that companies wishing to participate in the bidding process must first apply for pre-qualification. The request for pre-qualification must be prepared on the basis of part III.2 specified conditions for participation. In order to be considered as a possible bidder, the candidate shall deliver the section III.2.1, III.2.2 and III.2.3 statements, declarations, etc. Please note that a draft solemn declaration can be downloaded from the electronic tender system ‘EU-supply'. Furthermore, the candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section III.2.2. and III.2.3, for the declaration of economic and financial ability and technical capacity. It is emphasized that the required information has to be provided by the legal entity submitting a request for pre-qualification.
4) If the candidate has indicated that he will use subcontractors in his request for participation, and the candidate wants the conditions of the sub-contractor included in the assessment of the candidate‘s technical and/or financial capacity, the candidate must provide evidence that the candidate is entitled to call upon the specified capacity of the subcontractor. The candidate is encouraged to use the template in the tender system ‘EU-supply'. The candidate must submit the same types of information and descriptions on the subcontractor‘s technical and/or financial capacity as the candidate in accordance with section III.2.2) and/or III.2.3).
5) Deadline for receipt of applications for pre-qualification follows from section IV.3.4).
6) Regarding section IV.3.5), this is an expected date. The tender documents might be sent subsequently.
7) Candidates cannot request further documentation from the contracting authority before forwarding the request to participate.
8) After the pre-qualification phase invited companies will be given access to the tender documents.
9) Regarding section II.3 applicants shall be aware that the duration of the contract shall be calculated from the time of start of IT operation services.
Klagenaevnet for Udbud, Erhvervsstyrelsen (Complaints Board for Public Procurement — Danish Business Authority)
Dahlerups Pakhus, Langelinie Allé 17
2100 Copenhagen OE
DENMARK
Telephone: +45 5291000
Internet address: http://erhvervsstyrelsen.dk/klagenaevnet-for-udbud
Complaints regarding any part of the procurement process within the scope of directive 2004/18 EC and directive 2004/17 EC, but not covered by the above paragraph, shall be filed to the Complaints Board for Public Procurement within:
1) 45 days from the day after the contracting authority has made a contract award notice public in the Official Journal of the European Union.
2) 20 calendar days from the day after the contracting authority has notified the relevant candidates that a contract based on a framework agreement with reopening of the competition, or a dynamic purchasing system has been awarded, if the notification has included a summary of the relevant reasons behind the decision.
3) 6 months from the day after the contracting authority has notified the candidates of the result of a tender, if this is a framework agreement.
The complainant shall inform the contracting authority about the complaint at the latest when the complaint is filed with the Complaints Board for Public Procurement. In case the complaint concerns a decision regarding award of a contract the complainant shall inform the contracting authority whether the complaint is filed within the stand still period. If the complaint is not filed within the stand still period the complainant shall inform the contracting authority whether a suspension of the contract has been requested.
Konkurrence- og Forbrugerstyrelsen (Danish Competition Authority)
Carls Jacobsens Vej 35
2500 Valby
DENMARK
Telephone: +45 41711500
Internet address: http://www.kfst.dk/