1.1.
Buyer
Official name
:
Vestfold fylkeskommune
Legal type of the buyer
:
Regional authority
Activity of the contracting authority
:
General public services
Annonce
Fakta om udbudet
EU-nr
Offentliggjort
31.07.2025
Udbudstype
Andre
Udbyder
Vestfold fylkeskommune
Case and service desk system
Vestfold fylkeskommune
500833-2025 - Result
See the notice on TED website 
500833-2025 - Result
Norway – Computer-related professional services – Case and service desk system
OJ S 145/2025 31/07/2025
Contract or concession award notice – standard regime
Services
1.
Buyer
2.
Procedure
2.1.
Procedure
Title
:
Case and service desk system
Description
:
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive). • Incident process (events, errors, equipment orders, etc.) • Problem process • Change process • Fixture management • Handling student PCs The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: •Integration with M365 Microsoft Entra ID Microsoft Intune •Microsoft Teams •Microsoft Outllook The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026.
Procedure identifier
:
1f4f8973-d61a-4490-bc1f-d53eac09d307
Previous notice
:
b417755d-c9ab-4426-aef1-9b4c66405214-01
Internal identifier
:
Anskaffelse-2025-22
Type of procedure
:
Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated
:
no
Main features of the procedure
:
This procurement will be carried out in accordance with the Act from 17 June 2016 no. 73 on public procurements (LOA) and the regulation 12 August 2016 no. 974 on public procurements (FOA). The procurement was carried out as a negotiated procedure after a prior notice in accordance with PPR parts I and III. This procedure allowed all interested suppliers to submit a request for participation in the competition. Only those tenderers who were qualified and then invited by the contracting authority could submit a tender.
2.1.1.
Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72590000
Computer-related professional services
Additional classification
(
cpv
):
48000000
Software package and information systems,
48200000
Networking, Internet and intranet software package,
48500000
Communication and multimedia software package,
48510000
Communication software package,
48511000
Desktop communications software package,
48810000
Information systems,
72000000
IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Postal address
:
Svend Foyns gt. 9
Town
:
Tønsberg
Postcode
:
3126
Country subdivision (NUTS)
:
Vestfold
(
NO093
)
Country
:
Norway
2.1.3.
Value
Estimated value excluding VAT
:
16 000 000,00
NOK
2.1.4.
General information
Call for competition is terminated
Legal basis
:
Directive 2014/24/EU
5.
Lot
5.1.
Lot
:
LOT-0000
Title
:
Case and service desk system
Description
:
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive). • Incident process (events, errors, equipment orders, etc.) • Problem process • Change process • Fixture management • Handling student PCs The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: •Integration with M365 Microsoft Entra ID Microsoft Intune •Microsoft Teams •Microsoft Outllook The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026.
Internal identifier
:
Anskaffelse-2025-22
5.1.1.
Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72590000
Computer-related professional services
Additional classification
(
cpv
):
48000000
Software package and information systems,
48200000
Networking, Internet and intranet software package,
48500000
Communication and multimedia software package,
48510000
Communication software package,
48511000
Desktop communications software package,
48810000
Information systems,
72000000
IT services: consulting, software development, Internet and support
Options
:
Description of the options
:
The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. Telemark County has an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. If Telemark county chooses to use this option, the start of the contract and implementation at Telemark county will be postponed to after Vestfold county is implemented, starting for Telemark at the latest in January 2026.
5.1.2.
Place of performance
Postal address
:
Svend Foyns gt. 9
Town
:
Tønsberg
Postcode
:
3126
Country subdivision (NUTS)
:
Vestfold
(
NO093
)
Country
:
Norway
5.1.3.
Estimated duration
Start date
:
09/07/2025
Duration end date
:
08/07/2027
5.1.4.
Renewal
Maximum renewals
:
4
Other information about renewals
:
The contracting authority shall have the option to extend the contract for a further four times, two years at a time, to a total maximum of ten years.
5.1.5.
Value
Estimated value excluding VAT
:
16 000 000,00
NOK
5.1.6.
General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)
:
no
5.1.10.
Award criteria
Criterion:
Type:
Quality
Description
:
* The tenderer ́s system specifications. * Delivery plan * Standard terms for the services(SLA)
Category of award weight criterion:
Weight (points, exact)
Award criterion number
:
70,00
Criterion:
Type:
Price
Description
:
* Price and price terms
Category of award weight criterion:
Weight (points, exact)
Award criterion number
:
30,00
5.1.15.
Techniques
Framework agreement
:
No framework agreement
Information about the dynamic purchasing system
:
No dynamic purchase system
Electronic auction
:
no
5.1.16.
Further information, mediation and review
Review organisation
:
Vestfold tingrett
Information about review deadlines
:
.
Organisation signing the contract
:
Vestfold fylkeskommune
6.
Results
Value of all contracts awarded in this notice
:
16 000 000,00
NOK
6.1.
Result lot identifier
:
LOT-0000
Winner selection status
:
At least one winner was chosen.
6.1.2.
Information about winners
Winner
:
Official name
:
Pureservice AS
Tender
:
Tender identifier
:
Pureservice Servicedesk
Identifier of lot or group of lots
:
LOT-0000
Value of the tender
:
7 009 000,00
NOK
Concession value:
Subcontracting
:
No
Contract information:
Identifier of the contract
:
-
Title
:
Case and service desk system -Pureservice AS
Date on which the winner was chosen
:
27/06/2025
Date of the conclusion of the contract
:
09/07/2025
Organisation signing the contract
:
Vestfold fylkeskommune
6.1.3.
Non-winning tenderers
:
Official name
:
Clever Choice
Official name
:
Orbify.ai AS
Official name
:
Embriq AS
6.1.4.
Statistical information
:
Summary of the review requests the buyer received
Number of complainants
:
0
Received tenders or requests to participate
:
Type of received submissions
:
Requests to participate
Number of tenders or requests to participate received
:
9
Type of received submissions
:
Tenders submitted electronically
Number of tenders or requests to participate received
:
4
Type of received submissions
:
Tenders verified and inadmissible
Number of tenders or requests to participate received
:
1
Range of tenders
:
Value of the lowest admissible tender
:
7 009 000,00
NOK
Value of the highest admissible tender
:
14 659 700,00
NOK
8.
Organisations
8.1.
ORG-0001
Official name
:
Vestfold fylkeskommune
Registration number
:
929882385
Department
:
Anskaffelser
Postal address
:
Svend Foyns gate 9
Town
:
TØNSBERG
Postcode
:
3126
Country subdivision (NUTS)
:
Vestfold
(
NO093
)
Country
:
Norway
Contact point
:
Margrete Kjelven
Telephone
:
+4799230963
Roles of this organisation
:
Buyer
Organisation signing the contract
8.1.
ORG-0002
Official name
:
Vestfold tingrett
Registration number
:
926 723 618
Postal address
:
Postboks 2013
Town
:
Tønsberg
Postcode
:
3103
Country subdivision (NUTS)
:
Vestfold
(
NO093
)
Country
:
Norway
Telephone
:
33 20 67 00
Roles of this organisation
:
Review organisation
8.1.
ORG-0003
Official name
:
Clever Choice
Size of the economic operator
:
Medium
Registration number
:
36055944
Department
:
Salg
Postal address
:
Industrivej 44A,1.
Town
:
Roskilde
Postcode
:
4000
Country subdivision (NUTS)
:
Byen København
(
DK011
)
Country
:
Denmark
Contact point
:
Teddy Schou
Telephone
:
+4522102040
Roles of this organisation
:
Tenderer
8.1.
ORG-0004
Official name
:
Orbify.ai AS
Size of the economic operator
:
Medium
Registration number
:
927344769
Department
:
Sales
Postal address
:
Hangarveien 21B
Town
:
Sandefjord
Postcode
:
3241
Country subdivision (NUTS)
:
Vestfold
(
NO093
)
Country
:
Norway
Contact point
:
Terje Mognes
Telephone
:
92208020
Roles of this organisation
:
Tenderer
8.1.
ORG-0005
Official name
:
Embriq AS
Size of the economic operator
:
Medium
Registration number
:
993884871
Department
:
Salg
Postal address
:
Dronning Eufemiasgate 16
Town
:
Oslo
Postcode
:
0191
Country subdivision (NUTS)
:
Oslo
(
NO081
)
Country
:
Norway
Contact point
:
Emil Halvorsen
Telephone
:
+46705836682
Roles of this organisation
:
Tenderer
8.1.
ORG-0006
Official name
:
Pureservice AS
Size of the economic operator
:
Medium
Registration number
:
929782216
Department
:
Salg
Postal address
:
Karl Johans gate 20
Town
:
OSLO
Postcode
:
0159
Country subdivision (NUTS)
:
Oslo
(
NO081
)
Country
:
Norway
Contact point
:
Thomas Fjeldheim
Telephone
:
+4722120026
Roles of this organisation
:
Tenderer
Winner of these lots
:
LOT-0000
Notice information
Notice identifier/version
:
0b89c889-9119-40b0-8180-43e4baf9c719
-
01
Form type
:
Result
Notice type
:
Contract or concession award notice – standard regime
Notice subtype
:
29
Notice dispatch date
:
30/07/2025
12:32:25 (UTC) Western European Time, GMT
Notice dispatch date (eSender)
:
30/07/2025
12:32:34 (UTC) Western European Time, GMT
Languages in which this notice is officially available
:
English
Notice publication number
:
500833-2025
OJ S issue number
:
145/2025
Publication date
:
31/07/2025
Annonce
Annonce
BREAKING