1.1.
Buyer
Official name
:
Danmarks Tekniske Universitet - DTU
Legal type of the buyer
:
Body governed by public law
Activity of the contracting authority
:
Education
Annonce
Fakta om udbudet
EU-nr
Offentliggjort
09.01.2026
Udbudstype
Andre
Udbyder
Danmarks Tekniske Universitet - DTU
Microsoft Unified Support
Danmarks Tekniske Universitet - DTU
13468-2026 - Result
13468-2026 - Result
Denmark – System and support services – Microsoft Unified Support
OJ S 6/2026 09/01/2026
Contract or concession award notice – standard regime
Services
1.
Buyer
2.
Procedure
2.1.
Procedure
Title
:
Microsoft Unified Support
Description
:
DTU purchases a service support offering from Microsoft as supplemental support for the universities' licens procurement. DTU purchase Microsoft license through an EES agreement (tender via a mini-tender under SKI 02.06/2 - Statens og Kommunernes Indkøbsservice A/S), and this agreement provides both prices and terms that are highly favourable for the customers. SKI is a Danish public procurement service, that establish solutions and agreements with in the public sector. However, the agreement (SKI 02.06/2) does not include professional support, making it necessary for DTU to purchase this support through a separate agreement alongside the main license agreement (EES) in order to ensure continuity and support for the use of the products. Microsoft Unified Support offers a comprehensive support system designed to help their customers to maximize their investment in Microsofts licenses. DTU needs the Unified agreement due to the following specifications: Reactive support, proactive support, advisory services, risk assessment and crisis management directly from the professional teams within Microsoft's internal organization.
Procedure identifier
:
b7dc1fbd-41b6-4f10-8506-0fd5dd2e0016
Previous notice
:
0b404b1c-7237-41a1-bbaf-abb60b25cb0f-01
Internal identifier
:
10350
Type of procedure
:
Negotiated without prior call for competition
2.1.1.
Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72250000
System and support services
Additional classification
(
cpv
):
72000000
IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Postal address
:
Lundtoftegårdsvej 93a, Building 189
Town
:
Lyngby
Postcode
:
2800
Country subdivision (NUTS)
:
Københavns omegn
(
DK012
)
Country
:
Denmark
Additional information
:
Building 189
2.1.4.
General information
Legal basis
:
Directive 2014/24/EU
5.
Lot
5.1.
Lot
:
LOT-0000
Title
:
Microsoft Unified Support
Description
:
DTU purchases a service support offering from Microsoft as supplemental support for the universities' licens procurement. DTU purchase Microsoft license through an EES agreement (tender via a mini-tender under SKI 02.06/2 - Statens og Kommunernes Indkøbsservice A/S), and this agreement provides both prices and terms that are highly favourable for the customers. SKI is a Danish public procurement service, that establish solutions and agreements with in the public sector. However, the agreement (SKI 02.06/2) does not include professional support, making it necessary for DTU to purchase this support through a separate agreement alongside the main license agreement (EES) in order to ensure continuity and support for the use of the products. Microsoft Unified Support offers a comprehensive support system designed to help their customers to maximize their investment in Microsofts licenses. DTU needs the Unified agreement due to the following specifications: Reactive support, proactive support, advisory services, risk assessment and crisis management directly from the professional teams within Microsoft's internal organization.
Internal identifier
:
10350
5.1.1.
Purpose
Main nature of the contract
:
Services
Main classification
(
cpv
):
72250000
System and support services
Additional classification
(
cpv
):
72000000
IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Postal address
:
Lundtoftegårdsvej 93a, Building 189
Town
:
Lyngby
Postcode
:
2800
Country subdivision (NUTS)
:
Københavns omegn
(
DK012
)
Country
:
Denmark
Additional information
:
Building 189
5.1.3.
Estimated duration
Start date
:
01/12/2025
Duration end date
:
30/11/2026
5.1.6.
General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)
:
yes
5.1.10.
Award criteria
Criterion
:
Type:
Price
Name
:
Price
Description
:
Price
Category of award weight criterion:
Weight (percentage, exact)
Award criterion number
:
100,00
5.1.15.
Techniques
Framework agreement
:
No framework agreement
Information about the dynamic purchasing system
:
No dynamic purchase system
Electronic auction
:
no
5.1.16.
Further information, mediation and review
Review organisation
:
Klagenævnet for Udbud
Information about review deadlines
:
Complaint that the Contracting Authority, contrary to the Public Procurement Act, has concluded a contract without prior publication of a contract notice in the European Union Official Journal must be submitted no later than 30 calendar days from the date after a contract award notice has been published by the Contracting Authority in the European Union Official Journal and that contract award notice includes the grounds for the decision to award the contract directly, cf. lov om Klagenævnet for Udbud (Complaints Board for Tenders) § 7, section 3. The agreement will not be concluded before the expiry of 10 calendar days from the day after the day on which this notice is published, cf. section 4(1)(2) of the Complaints Board Act.
Organisation providing more information on the review procedures
:
Konkurrence- og Forbrugerstyrelsen
Organisation whose budget is used to pay for the contract
:
Danmarks Tekniske Universitet - DTU
Organisation executing the payment
:
Danmarks Tekniske Universitet - DTU
Organisation signing the contract
:
Danmarks Tekniske Universitet - DTU
6.
Results
Value of all contracts awarded in this notice
:
2 020 500,00
DKK
Direct award
:
Justification for direct award
:
The contract can be provided only by a particular economic operator because of an absence of competition for technical reasons
Other justification
:
Microsoft is the only provider globally of this service with the elements described in the offer, and the manufacturer does not use resellers to deliver these services. As a result, DTU is required to procure them directly from Microsoft. Furthermore, DTU already use Microsofts products and licenses, and in this context it is important, that the necessary support comes directly from Microsoft to ensure streamlined operational continuity. Since DTU currently cannot rely solely on reactive support handled by resellers, it is necessary to purchase the support from Microsoft (including reactive support, proactive support, advisory services, risk assessment and crisis management directly from the professional teams within Microsoft's internal organization , as there are currently no competitors on the market who can deliver all the required services at this time.
6.1.
Result lot identifier
:
LOT-0000
Winner selection status
:
At least one winner was chosen.
6.1.2.
Information about winners
Winner
:
Official name
:
Microsoft Danmark ApS
Tender
:
Tender identifier
:
Offer - Unified Enterprise Support
Identifier of lot or group of lots
:
LOT-0000
Value of the tender
:
2 020 500,00
DKK
Subcontracting
:
No
Contract information
:
Identifier of the contract
:
Contract
Date on which the winner was chosen
:
25/11/2025
Information about European Union funds
:
Organisation signing the contract
:
Danmarks Tekniske Universitet - DTU
6.1.4.
Statistical information
Summary of the review requests the buyer received
:
Number of complainants
:
0
Received tenders or requests to participate
:
Type of received submissions
:
Tenders
Number of tenders or requests to participate received
:
1
8.
Organisations
8.1.
ORG-0001
Official name
:
Danmarks Tekniske Universitet - DTU
Registration number
:
30060946
Postal address
:
Anker Engelunds Vej 1
Town
:
Kgs. Lyngby
Postcode
:
2800
Country subdivision (NUTS)
:
Københavns omegn
(
DK012
)
Country
:
Denmark
Contact point
:
Anna Storch
Telephone
:
+45 999999
Roles of this organisation
:
Buyer
Organisation signing the contract
Organisation whose budget is used to pay for the contract
Organisation executing the payment
8.1.
ORG-0002
Official name
:
Klagenævnet for Udbud
Registration number
:
37795526
Postal address
:
Nævnenes hus, Toldboden 2
Town
:
Viborg
Postcode
:
8800
Country subdivision (NUTS)
:
Østjylland
(
DK042
)
Country
:
Denmark
Telephone
:
+45 35291000
Roles of this organisation
:
Review organisation
8.1.
ORG-0003
Official name
:
Konkurrence- og Forbrugerstyrelsen
Registration number
:
10294819
Postal address
:
Carl Jacobsens Vej 35
Town
:
Valby
Postcode
:
2500
Country subdivision (NUTS)
:
Byen København
(
DK011
)
Country
:
Denmark
Telephone
:
+45 41715000
Roles of this organisation
:
Organisation providing more information on the review procedures
8.1.
ORG-0004
Official name
:
Microsoft Danmark ApS
Size of the economic operator
:
Large
Registration number
:
13612870
Postal address
:
Kanalvej 7
Town
:
Kgs. Lyngby
Postcode
:
2800
Country subdivision (NUTS)
:
Københavns omegn
(
DK012
)
Country
:
Denmark
Roles of this organisation
:
Tenderer
Winner of these lots
:
LOT-0000
8.1.
ORG-0005
Official name
:
Mercell Holding ASA
Registration number
:
980921565
Postal address
:
Askekroken 11
Town
:
Oslo
Postcode
:
0277
Country subdivision (NUTS)
:
Oslo
(
NO081
)
Country
:
Norway
Contact point
:
eSender
Telephone
:
+47 21018800
Fax
:
+47 21018801
Roles of this organisation
:
TED eSender
Notice information
Notice identifier/version
:
30e1a584-33d5-485e-991a-bd5fe17a0b7a
-
01
Form type
:
Result
Notice type
:
Contract or concession award notice – standard regime
Notice subtype
:
29
Notice dispatch date
:
08/01/2026
10:21:19 (UTC+00:00) Western European Time, GMT
Notice dispatch date (eSender)
:
08/01/2026
10:21:41 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available
:
English
Notice publication number
:
13468-2026
OJ S issue number
:
6/2026
Publication date
:
09/01/2026
Annonce
Annonce
BREAKING