Internet address(es):

Main address: http://www.dsb.dk

Address of the buyer profile: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/63264

Delivery of Strategic Sales Platform

The purpose of the public procurement procedure is delivery, operation, support, hypercare, maintenance and further development of a modern sales platform that will support the DSB in their commercial efforts. The modern sales platform shall support the commercial division in their efforts to succeed in a market where differentiation, agility, simplicity and time-to-market are key to success.

I. Background and purpose

DSB (Danish State Railway) is an independent public corporation owned by the Danish Ministry of Transport. DSB’s goal is to offer attractive door-to-door journeys to our customers where train is a part of the journey. Annually DSB has more than 195 000 000 passengers and employs approximately 7 400 people. The field of transport is subject to growing competition driving DSB’s need for the realization of an overall business strategy and the modern backend sales platform shall contribute to this realization.

The backend sales platform will hold a central place in DSB’s complex system landscape why the implementation of the backend sales platform is assumed to take place in close cooperation with DSB utilizing an agile approach.

The central role entails that the backend sales platform will have a considerable number of integrations to existing and/or new DSB systems. The integrations are within 4 different business/administrative domains: Sales channel systems, Customer Support Systems, Back-end Systems and System Management.

II. Main services

The following main services can be highlighted regarding backend sales platform:

A. Delivery of configurable standard solution that supports 4 main areas

(i) commerce;

(ii) journey planner;

(iii) ticket, booking, product and price engine;

(iv) inventory.

B. Implementation and configuration of a configurable standard solution with focus on efficiency and customization in an agile cooperation.

C. Integration to and from the standard solution.

D. Operation and support of a solution with focus on operational stability.

E. Maintenance and further development of a solution and product development with a high degree of customer involvement.

Option to prolong the duration of the contract one time with 24 months. In addition, DSB can extend the Contract for a further period of 12 months in accordance with clause 45 of the contract.

As regards Section II.2.6), it should be noted that the amount is an estimate of the expected contract price for the entire duration of the contract, including the price of all options, where expected savings and efficiency improvements are taken into account.

As regards Section II.2.9) it should be noted that each candidate may only submit one application for pre-qualification.

Delivery of Strategic Sales Platform to DSB

The contracting entity has reconsidered how its business objectives and needs can be fulfilled in the best possible way. The input from the tenderers in the initial tenders and during the negotiations have led DSB to conclude that are increased risks to whether DSB’s business objectives and needs can be fulfilled technically and commercially. The contracting entity has therefore reached the conclusion that the uncertainties of achieving the contracting entity’ business gains are greater on the longer run than the business advantages achieved in the short term. The contracting entity has therefore decided to cancel the tender process regarding delivery of a strategic sales platform.

Internet address: https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/vejledning/

Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk), the following deadlines apply to the lodging of complaints:

Complaints for not having been selected must be submitted to the Danish Complaints Board for Public Procurement before the expiry of 20 calendar days, see Section 7(1) of the Act, from the day after submission of notification to the candidates concerned of the identity of the successful tenderer if the notification is accompanied by an explanation of the grounds for the decision in accordance with section 2(1), para. (1) of the Act.

In other situations, complaints of award procedures, see section 7(2) of the Act, must be lodged with the Danish Complaints Board for Public Procurement before the expiry of:

1) 45 calendar days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has entered into a contract. The deadline is calculated from the day after the day when the notice was published.

2) 30 calendar days calculated from the day after the day when the contracting entity has notified the tenderers concerned that a contract based on a framework agreement with reopening of competition or a dynamic purchasing system has been entered into if the notification includes an explanation of the relevant grounds for the decision.

3) 6 months after the contracting entity has entered into a framework agreement calculated from the day after the day when the contracting entity has notified the affected applicants and tenderers, see section 2(2) of the Act.

Not later than at the time of lodging a complaint with the Danish Complaints Board for Public Procurement, the complainant must notify the contracting entity in writing that a complaint has been lodged with the Danish Complaints Board for Public Procurement and whether the appeal was lodged during the standstill period, see section 6(4) of the Act. In cases where the complaint was not lodged within the standstill period, the complainant must furthermore indicate whether a suspensory effect of the complaint has been requested, see clause 12(1) of the Act.

The e-mail address of the Complaints Board for Public Procurement is set out in Section VI.4.1).

The Complaints Board’s own complaints procedure is available at https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/

Internet address: http://www.kfst.dk